TERMS AND CONDITIONS
PLEASE READ CAREFULLY BEFORE USING OUR SERVICES
| If you do not agree with these Terms or the Policies mentioned above, please do not use the website, |
| By browsing our website or placing an order, you agree to the Terms and Conditions described below. This document represents a legal agreement—a contract between you and us. |
| Acceptance of the contractual terms and conditions, as well as the conclusion of the contract, is confirmed by checking the appropriate box on the website. |
The use of the Website and the purchase of Products, as well as the digital content and digital services available on the Website, are governed by this document, hereinafter referred to as the “Document,” the “Contract,” or the “Terms,” along with the other documents referenced herein. These terms are applicable to all users, whether individuals or legal entities, of the website www.pellegrinoaida.com (hereinafter referred to as the “Website” or “Platform”), unless otherwise stated in this document.
Please also read the Privacy Policy (which can be found here) and the Cookie Policy (which can be found here) before browsing the website or placing an order.
The “Terms and Conditions” section outlines how Reconnection SRL operates and helps define your relationship with our website when you interact with our services. It includes the rules governing the relationship between you, as the Client, and us, as the Seller, as well as the conditions for using the website www.pellegrinoaida.com by potential visitors or clients.
The “Terms and Conditions” document is drafted in accordance with the mandatory provisions stipulated by applicable legislation, namely Law No. 365/2002 on electronic commerce and Government Emergency Ordinance No. 34/2014 on consumer rights in contracts concluded with professionals, as well as for the amendment and completion of certain normative acts.
1. Introduction
2. Definition of Terms Used
3. Online Sales Policy
4. Ordering Products and Services
5. Price of Services and Products, Billing, and Payment
6. Stock Availability
7. Product Delivery
8. Right of Withdrawal
9. Buyer/Client Obligations
10. Seller Obligations
11. Guarantees
12. Transfer of Risk and Ownership of Products
13. Intellectual Property Rights
14. Print-Screen, Screen Recording, Downloading, and Dissemination of Resources
15. Seller’s Liability, Limitations, and Exclusions
16. Acceptance of Terms and User/Client Responsibility
17. Complaints and Claims
18. Personal Data/Privacy Policy
19. Force Majeure
20. Notifications
21. Applicable Law and Dispute Resolution
22. Specific Clauses
23. Amendments/Supplements/Updates to the Document
| Introduction |
1.1. Rules for Using the Website. The user acknowledges and agrees that this document, as well as all referenced policies (e.g., Privacy Policy, Cookie Policy), are binding upon you. By browsing our website or placing an order, you commit to adhering to this document and the indicated policies. By accessing, visiting, placing an order, or conducting any other activity on our website, you agree to abide by the following rules:
a) You will use this website exclusively for legitimate orders or for informational purposes.
b) You will not place any false or fraudulent orders; otherwise, we reserve the right to cancel the order, notify the competent authorities, or take legal action to recover any damages caused.
c) You will provide real, accurate, complete, and up-to-date information.
d) You will respect intellectual property rights regarding any element found on this website.
e) You will not engage in any actions that could harm our website; otherwise, we reserve the right to take legal action to recover any damages caused.
1.2. Consequences. We reserve the right to block access to any user who violates the above rules, cancel orders, notify competent authorities to hold individuals accountable for administrative or criminal actions, and pursue legal action to fully recover any damages caused, whether present or future, including unrealized benefits and legal expenses (including attorney fees).
1.3. Conclusion of the Contract. The contract between you and us is concluded when your order is expressly accepted by us, and you receive an email with the order.
1.4. Protection. If we do not accept your order but funds have been withdrawn from your account, we will proceed to refund those amounts as soon as possible. The Terms and Conditions do not constitute, under civil law, an offer but rather an invitation to make an offer.
1.5. Decision Is Ours. We reserve the right to decide unilaterally and without stating a reason whether or not to conclude a contract. We will not bear any liability to you if we refuse to process an order.
| Definition of Terms Used |
2.1. Who are we?
Below you can find our identification details:
| Name | RECONNECTION SRL |
| Registered Office | FABRICA DE CHIBRITURI 17-21 CORP C2 AP 58 |
| Trade Register Number | J40/11284/2024 |
| Tax Identification Code (CUI) | 50195502 |
| contact@pellegrinoaida.com | |
| Phone | +974 50106378 |
In this document, we will refer to ourselves using the official name mentioned above, the brand name “Aida Pellegrino”, or as the “Seller,” “Provider,” “Company,” or “Organization.”
We are a company that offers products and services through the website www.pellegrinoaida.com and its subdomains or affiliated websites (hereinafter collectively referred to as the “Site”), other tools provided to the Buyer for accessing services, as well as all media profiles/pages associated with this brand.
2.2. Definition of Terms Used
Seller/Provider/Company – refers to Reconnection SRL, as previously described.
Client/Buyer/Beneficiary – refers to any individual who is at least 18 years old with full legal capacity or any legal person/entity who creates or does not create an account on the Site and places an online order. Individuals under the age of 18 may also benefit from the services offered if explicit consent has been provided by a parent or legal representative. Adults who authorize minors to use the Site are fully responsible for their behavior on the Site and for any actions minors may undertake.
User – any individual who has created an account on the Site.
Visitor – any individual who accesses the Site.
Contract – refers to the remote agreement (without simultaneous physical presence) between the Seller and the Client regarding the sale/purchase of one or more Products or Services on the Site, through an Order placed by the Client and accepted by the Seller, in compliance with legal provisions and the terms and conditions for online sales/e-commerce. The Contract is usually concluded in Romanian and may be translated into English.
Products or Services – refers to any goods/products or services with digital content not delivered on a physical medium, offered to the Client/Buyer for purchase, for a fee, through the website www.pellegrinoaida.com.
Digital Content – data produced and provided in digital format.
Account– refers to a unique interface on our website that personalizes a section of the site by entering an email address and password, containing various information about the Client.
Durable Medium – any instrument that allows the consumer or trader to store information addressed to them personally, in a way that is accessible for future reference for an adequate period, and that allows the unchanged reproduction of the stored information (e.g., email address).
Order – represents the commitment expressed via the website by the Client to purchase one or more Products, under the conditions outlined in this document and/or agreed upon with the Seller through a remote communication method.
Price – money or a digital representation of value owed in exchange for the provision of digital content or digital services.
Specifications – any details regarding the characteristics of the products as specified in the description available on the Platform.
Transaction – the payment operation carried out by the Client and received by the Seller as a result of the sale of one or more products.
Online Marketplace – any service using software, including a website or part of a website, or an application managed by or on behalf of a professional, enabling consumers to conclude remote contracts with other professionals or consumers.
Site – refers to our website www.pellegrinoaida.com, as well as any section or subpage of it.
Platform – refers to the websites owned or operated by the Seller, including pages and profiles on social media, bearing the domain www.pellegrinoaida.com and its subdomains or affiliated websites, as well as their subdomains, where applicable, using the Seller’s logos. The Platform is used to showcase products offered for sale, allowing Clients to select and purchase products and make payments through one of the methods accepted by the Seller. Additionally, the Platform is used for processing or managing orders for product delivery and recording payments related to sales. If an application exists, the Platform will also include this component where applicable.
Personal Data – as defined in Article 4, point 1 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC.
All other terms used in this document have the meaning assigned to them by the applicable legal provisions.
| Online Sales Policy |
3.1. Any potential Client acting with a legitimate purpose and intending to purchas Online Sales Policy e one or more Products from us, in compliance with these terms and conditions, is permitted access to the website www.pellegrinoaida.com for placing an Order.
3.2. The Client declares that they accept and agree with the form of remote communication (e.g., phone or email) used by us to conduct operations when using the site and, where applicable, for placing an Order.
3.3. The Seller reserves the right to deny access to part or all of the Platform’s features if:
a) The Seller reasonably suspects fraud;
b) The user/client is accessing the Platform for an unlawful purpose or one that could cause harm to the Seller/Company, its Affiliates, or its Partners;
c) The user/client abuses the Platform. Abusive use is defined as any use of the Platform that contravenes fair commercial practices, applicable law, or any other way that may harm the Seller, its Affiliates, or its Partners. (“Affiliates” refers to entities within the same group as the Seller, and “Partners” refers to entities with whom the Seller has a collaborative relationship.)
3.4. If there are errors related to the price or any other details of the Products and you have placed an order, we will inform you via email or another agreed-upon communication method as soon as possible regarding such an error.
3.5. When a promotion or campaign of any kind is ongoing, the Products included in the sale will be subject to the terms and conditions applicable to that specific campaign or promotion, which will be communicated to you.
3.6. All promotions or campaigns presented on the site are valid for the specified duration. If no duration is indicated, they will remain valid within the limits of available stock/places or for the period we consider appropriate to achieve our objectives.
3.7. We do not guarantee the availability of all Products at all times and reserve the right to discontinue the sale of any product at any time.
3.8. The specifications of the Digital Content and Services covered by this Contract are provided in detail by the Seller to the Client either through publication on the Platform or during the online information and presentation meeting scheduled between the Client and the Seller’s representatives.
3.9. Any questions or concerns can be addressed confidently to contact@pellegrinoaida.com or through the contact form, and we guarantee a prompt response.
3.10. The Seller fulfills its obligation to provide digital products and services on the date the digital product/service becomes accessible to the Client, either by activating the User account for Platform access. Payment of the price constitutes the Client’s express agreement to commence the provision of Digital Products and Services.
3.11. The Digital Products and Services covered by this Contract are not subject to updates, as they are not designed to be updated or subject to updates.
3.12. Access to and use of the Site, as well as placing orders, purchasing digital content products, and providing digital services, are subject to and governed by this document, the contract concluded between the parties, the Company’s policies, and applicable legislation.
Using the Site, placing orders, purchasing, and providing Digital Content Products and Digital Services are not possible without agreement to the Terms and Conditions. If you do not agree with the provisions of these documents, please do not use the Site or place orders.
| Ordering Products and Services |
4.1. The Client expresses their agreement to enter into a bilateral contractual relationship with us – the Reconnection SRL team – by placing an online order that may include one or more of the products or services offered on our website. This document serves as a contract, validly concluded remotely, exclusively through the use of remote communication means, without the simultaneous physical presence of the parties and without requiring their signatures (handwritten or electronic). For clarity, the Parties agree that a signature is not, under any circumstances, a condition for the validity of the Contract.
4.2. Any individual (aged 18 or older) or any legal entity through its legal representative may place an order from the menu associated with the Client Account, which facilitates interaction with us and may offer benefits (exclusive promotions, discounts, bonuses, etc.).
4.3. Adding a product to the shopping cart does not constitute a reservation, and an order will be considered valid and completed only after all steps in the “Order Completion” menu have been followed and after full payment of the price for the selected products or services has been confirmed. By completing the Order, you confirm that all the information you provided is accurate, complete, and truthful at the time the Order is placed and explicitly acknowledge that the respective Order involves your firm obligation to pay the “total amount due.” Any other purchase procedure will not result in the conclusion of a valid contract, and we will not be obligated to deliver the respective product or service.
4.4. Please note that we cannot estimate the time required to complete and provide products and/or services that require additional information from you or involve the customization of already available products/services.
4.5. The Order will be considered accepted by us no later than upon the electronic delivery of the ordered Products. In the case of an unaccepted but paid order, we will return the transferred amounts to you. The notification received via email after placing the Order, confirming its receipt, serves as information and does not represent acceptance of the Order by us. We reserve the right to validate orders before processing them and will contact you by phone, email, or another available method. The Client explicitly agrees to this right of the Seller.
4.6. Comanda va fi considerată finalizată prin plata intergrală a prețului Produselor prin comandă, prin una dintre modalitățile acceptate de către Vânzător astfel cum sunt indicate expres pe Platformă și care pot fi consultate cel mai târziu la începutul procesului de formulare a comenzii. În cazul în care este disponibilă și alegi plata prin transfer bancar/ordin de plată/internet banking, plata va fi considerată de către Vânzător la momentul debitării efective a contului Vânzătorului. Vă rugăm să aveți în vedere că de la momentul plății pot trece chiar și 7 zile până la identificarea efectivă în contul Vânzătorului, situație în care plata se va afla în procesare și nu va putea fi considerată finalizată. De asemenea, o plată nu se va considera efectuată în situația în care Clientul va trimite Vânzătorului o copie /dovadă a ordinului de plată pe e-mail sau prin alt mijloc de comunicare electronic, până la momentul la care suma transferată nu a intrat efectiv în contul Vânzătorului.
4.7. Prin finalizarea comenzii Clientul confirmă că toate datele pe care le-a furnizat Vânzătorului sunt corecte, complete și adevărate la data plasării comenzii. Prin plasarea unei comenzi, Clientul recunoște în mod expres că respectiva comandă implică obligația fermă de a achita ”suma totală de plată” indicată.
4.6. The order will be considered completed upon full payment of the price for the Products ordered, through one of the payment methods accepted by the Seller, as expressly indicated on the Platform and which can be reviewed no later than the beginning of the ordering process. If payment by bank transfer/payment order/internet banking is available and chosen, the payment will be considered by the Seller only when the Seller’s account is effectively credited. Please note that it may take up to 7 days from the time of payment for the funds to be identified in the Seller’s account. Until the amount is effectively credited to the Seller’s account, the payment will be considered in processing and will not be deemed completed. Additionally, a payment will not be considered made if the Client sends the Seller a copy/proof of the payment order via email or another electronic communication method before the transferred amount is actually received in the Seller’s account.
4.7. By completing the order, the Client confirms that all data provided to the Seller is accurate, complete, and truthful at the time of placing the order. By placing an order, the Client explicitly acknowledges that the respective order involves a firm obligation to pay the “total amount due” as indicated.
4.8. By creating an account or, as the case may be, completing the order, the Client agrees that the Seller may contact them by any available means, including automated systems without human intervention (e.g., fax, email), in any situation where it is necessary to contact the Client to complete the order. A lack of response from the Client may result in the invalidation of the order.
4.9. The resale or redistribution of products purchased through the website is prohibited. The products are intended for personal use. For professional use, the Seller may provide the Client with a customized licensing offer. Additionally, for products with online access, the sale is personal, meaning that access credentials (username, password) cannot be transferred to another person.
4.10. The Seller reserves the right to limit the number of products purchased by each client. The maximum number will be determined independently by the Seller and communicated to the Client before the order is placed, either in the Specifications or the general product management policy.
4.11. The Client is directly and fully responsible for violating the provisions outlined above. In such cases, the Seller reserves the right to request the difference in price for each Product forwarded to others, regardless of whether it has been partially modified or not. This right does not exclude the Seller’s ability to recover the full damages incurred by any legally recognized means, including by contacting the respective parties to obtain information regarding the purchase of the Products.
4.12. The Seller/Provider may cancel an Order with simultaneous or subsequent notification (such cancellation does not entail any liability on our part) in the following cases:
a) The transaction is not accepted by the card issuer’s bank (e.g., the bank that issued the card does not approve the transaction in the case of online payments);
b) The card processor collaborating with the Seller does not validate or invalidates the transaction (e.g., due to insufficient funds or other reasons according to the processor’s policies);
c) Payment is not completed within the timeframe indicated on the proforma invoice, in the case of payment via bank transfer/internet banking;
d) The data provided by the User/Client when accessing the Platform is incomplete or incorrect;
e) The User/Client does not confirm the Order when contacted by the Seller for this purpose;
f) The Seller reasonably believes that, through accessing the Platform and placing the Order, the User/Client has an unlawful intent or may cause any harm to the Seller/Company, its Affiliates, or its Partners;
g) Any of the terms and conditions in this document have not been fully complied with.
| 5. Price of Services and Products, Billing, and Payment |
5.1. The prices of the Products displayed on the site or communicated to the Client are expressed in Euros and may or may not include VAT, as per applicable legislation. These prices will be displayed on the site and are considered valid for the Products displayed or communicated to the Client at the time of placing an Order.
5.2. The Seller may update the prices of Products, and such updates will replace any previously displayed prices for the respective Products.
5.3. If the price is not displayed, the Client will have the option to request a quote, and the Seller will communicate the price as soon as possible.
5.4. The price of the ordered product is the one displayed at the time the order is placed.
5.5. The price printed on the invoice will match the one confirmed by the operators at the time of order confirmation.
5.6. Payment methods are available on the order placement page.
5.7. Based on the information held by the Seller and provided by the Buyer, an invoice will be issued for the delivered goods. For this purpose, the Client must provide the Seller with complete, accurate, and up-to-date information necessary for issuing the invoice and the legally required supporting documents. The Client is solely responsible for the accuracy of the information provided to the Seller.
5.8. The Seller will issue an invoice for the purchased products or services based on the identification details provided by the Client. The invoice will be delivered along with the ordered products or services, via the Client’s email or Client Account. This invoice format is valid even without a stamp or signature from the issuer.
5.9. No additional fees will be applied for card payments. The Seller is not responsible for any extra costs incurred by the Client beyond the product price, including, but not limited to, bank transfer or currency conversion fees applied by the Client’s card-issuing bank if the card’s currency differs from the sale currency.
5.10. The Client is fully responsible for any payment made in error. In such cases, the Seller will review the situation and decide on a case-by-case basis whether or not the already paid amounts can be refunded. The Client is solely responsible for these payments.
5.11. Payment in Installments for Products. Products or Digital Services can be paid in installments, depending on the agreement between the parties. In this case, the final price of the product, if paid in installments, may be higher than if paid in full at once. For installment payments, the installments will be automatically debited from the Client’s account on each due date, according to the agreement between the parties. If the Client does not have sufficient funds for the next payment, the Seller will attempt to debit the card once more. If the second attempt is also unsuccessful, the Seller will cease or suspend the provision of the product to the Client, and future access to place orders directly or through intermediaries may be restricted.
5.12. Invoicing for Installment Payments. For each partial payment, the Seller will issue a separate invoice. It will not be possible to issue a single invoice for the entire amount representing the product price.
| 6. Stock Availability |
6.1. Products are available in stock; however, the Seller cannot guarantee the availability of all posted products.
6.2. Clients will be accurately informed, according to the terms and conditions, about the availability of ordered products before delivery confirmation. Rarely, communication errors may occur in this regard.
| 7. Product Delivery |
7.1. The delivery of digital/electronic Products or Services will be made exclusively in electronic format to the email address provided when placing the order. Delivery will occur through a code, download link, or another method made available and communicated to you via email or in your Client Account. Delivery will take place after full payment for the Products has been received. Please regularly check both your inbox and folders like “Spam/Other/Promotions/Updates.”
7.2. The download link will be valid for 90 days from the time the order is placed and payment is confirmed, accessible via email and in the Client Account. If the Client does not download the product within 90 days, it will no longer be accessible afterward.
7.3. Please ensure you provide a valid email address when placing your order, as all details will be sent there.
7.4. The Seller reserves the right to cancel or delay the delivery of any order if it cannot be fulfilled due to reasons beyond the Seller’s control. These include, but are not limited to, events such as force majeure, wars, protests, riots, acts of terrorism, civil disturbances, fires, explosions, floods, strikes, epidemics, pandemics, etc.
| 8. Right of Withdrawal |
8.1. The Client understands and accepts that:
a) The digital products and services sold on the website www.pellegrinoaida.com are exempt from the right of withdrawal from the contract, in accordance with Article 16(a) of Government Emergency Ordinance No. 34/2014, as they involve the provision of digital content not delivered on a physical medium.
b) The service provision began with the Client’s prior express consent, and digital products and services cannot be returned in accordance with Article 16(m) of Government Emergency Ordinance No. 34/2014. The Client’s express prior consent is represented by checking the corresponding box on the website.
c) Payments made for any product, good, or service on our site cannot be refunded.
8.2. Exceptions. However, in exceptional cases and at the Seller’s sole discretion, certain amounts (total or partial) may be refunded based on specific circumstances, in accordance with the Seller’s commercial policy.
8.3. In such cases, to exercise the right of withdrawal, the Client must inform the Seller of their decision to withdraw from the contract within the 14-calendar-day withdrawal period by providing an unequivocal statement, such as a letter sent via email to contact@pellegrinoaida.com.
8.4. For this purpose, the Client may use the withdrawal form attached in Annex No. 1, though its use is not mandatory.
8.5. The withdrawal period expires 14 (fourteen) days from the delivery date of the ordered product, as stipulated in this contract, to the Client (individual or legal representative).
8.6. To return the product, the individual who purchased it or the legal representative of the legal entity must provide a notarized statement declaring under their own responsibility that they have permanently deleted the product and any copies of it from all computer systems, have not made any physical copies of the product, and have not transferred the purchased product in any way to others.
8.7. After receiving the original notarized declaration at the address provided to the Client, the Seller will proceed to refund the amount paid within 14 (fourteen) calendar days.
8.8. The refund may be delayed until the Seller receives the products back, along with the notarized declaration made under the Client’s own responsibility, authenticated by a notary public, and submitted in its original form to the address previously communicated to the Client.
8.9. The refund will be made using the same payment method used for the initial transaction unless the Client has expressly agreed to another refund method. No fees will be charged as a result of such a refund.
8.10. These provisions are supplemented by Law No. 365/2002 on electronic commerce (republished and amended) and Government Emergency Ordinance No. 34/2014 on consumer rights in contracts concluded with professionals.
| 9. Buyer/Client Obligations |
- To provide real, accurate, and up-to-date information about themselves when requested; otherwise, orders may be refused.
- To accept the resolution of any issues within 30 (thirty) days from the date of reporting them via email to the Seller.
- To accept the Seller’s Terms and Conditions when placing orders and to pay for the products and/or services using the methods provided, as agreed between the parties.
| 10. SellerObligations |
- To provide users with free professional information regarding its products and services.
- To contact clients to confirm orders, either by email or phone.
- To deliver products under the conditions established by this contract or agreed upon with the Client.
- To use personal data collected from clients/users in accordance with the “Privacy Policy” and “Cookie Policy,” which are also available on the Seller’s website.
| 11. Guarantees |
1.1. In accordance with applicable legal provisions, the Client acknowledges and agrees that electronic/digital products that provide immediate access do not come with a legal warranty.
| 12. Transfer of Risk and Ownership of Products |
12.1. For digital products, the Client will receive a non-exclusive, limited license, valid until the Seller decides to withdraw it. Ownership rights remain with the Seller or with a person expressly indicated by the Seller in the Specifications or another identifying location. Please note that the Products are intended for the personal use of the Client and not for other individuals beyond those specified in the order. The license is strictly limited to the Client’s use.
| 13. Intellectual Property Rights |
13.1. All copyright over the products on the site belongs to Reconnection SRL, operating under the commercial name Reconnection SRL.
13.2. The Client is prohibited from copying, distributing, publishing, transferring to third parties, modifying, and/or otherwise altering, using, linking, displaying, including any content in a context other than the original one intended by Reconnection SRL, including any content outside the package, removing marks indicating Reconnection SRL’s copyright over the package, or participating in the transfer, sale, or distribution of materials created through reproduction, modification, or display of the package without the express written consent of Reconnection SRL. The company reserves the right to recover any damages caused (direct, indirect, present, and future) by any means provided by legal provisions.
13.3. The Client understands that there may be situations where Reconnection SRL does not own proprietary rights or certain intellectual, industrial, or commercial property rights for certain files, images, materials, etc., published on the site and instead holds a usage right. Regardless of the situation, the Client is not permitted to commercialize, redistribute, reproduce, decompile, or modify the structure of these materials without prior consent from Reconnection SRL.
| 14. Print-Screen, Screen Recording, Downloading, and Dissemination of Resources |
Please note that the following actions are expressly prohibited:
a) Taking print-screens of information available on the Platform, regardless of the format: text, video, audio, graphic, etc.
b) Recording in any form materials, information, sessions, courses, etc., or any part of the Products (e.g., screen recording, print-screen, source code, video recording, audio recording, etc.).
c) Downloading resources unless explicitly permitted/indicated (e.g., copy-pasting into a separate document).
d) Disseminating (sharing with others) any information or resources found on the Platform, regardless of whether it is public communication (e.g., social media), semi-private communication (e.g., WhatsApp groups, Facebook Messenger, Telegram, etc.), or private communication.
Reviews
The Seller may request reviews from the Client through any electronic communication method provided under this contract. These reviews may be published by the Seller without modifications.
In this regard, the User/Client declares that they grant the Seller an exclusive, unlimited license, valid for all territories and timeframes, for the reviews. The Seller may use these reviews for business purposes (e.g., social media posts, promotions, business and commercial presentations, etc.).
| 15. Seller’s Liability, Limitations, and Exclusions |
15.1. The Seller is not liable if the Client provides incorrect or incomplete information or data. The Client is solely responsible for the accuracy of such information. In this regard, the Client acknowledges and understands that a significant portion of the site’s functions are automated, and the final outcome depends solely on the information provided to the Seller or entered into the system by the Client.
15.2. The maximum liability of Reconnection SRL, as well as its directors, administrators, employees, subcontractors, and affiliates, to Clients for damages of any kind will not exceed the total amount actually paid by the Client to Reconnection SRL.
15.3. The Seller does not assume responsibility for:
a) Loss of data or content, lost profits, business interruptions, or any indirect, incidental, special, consequential, exceptional, or punitive damages arising from or related to the materials or services provided by Reconnection SRL, even if the Client was informed of the possibility of such damages and without prejudice to the essential purpose of any limited remedy.
b) Decisions made by the Client as a result of messages promoted by a partner or affiliate or decisions made by the Client based on information found on the site, whether written by recognized experts or not.
c) Any changes made regarding the provision of services, including total or partial discontinuation of service provision (or specific service features).
d) The absence or incomplete provision by the Client of verifiable information.
e) The Client’s inability to keep their login credentials (username, password, or other credentials) secure and confidential.
f) Any damage to the Client’s devices or digital content caused by the lack of proper implementation of necessary security measures when accessing materials and information delivered by the Seller in the form of digital content.
g) Any additional costs incurred by the Client, including but not limited to mobile phone costs (e.g., mobile internet costs), internet costs from the location where the site is accessed, or other related costs.
15.4. If the Client, without any case of non-conformity or non-provision of digital products and services, unilaterally decides, after the Seller has provided the digital products and services, not to use the digital products or access the platform (including the digital content and tools made available by the Seller under this Contract), or simply changes their mind without any fault on the part of the Seller in fulfilling contractual obligations, the Client is not entitled to a refund. If the price was only partially paid, the payment obligations assumed remain valid under the contract.
15.5. To access the Seller’s platform, the Client must have an internet connection. In this regard, the Seller cannot guarantee that the services provided will always meet the Client’s expectations, be uninterrupted, timely, error-free, or that errors will be corrected promptly, as these depend on the internet service provider of the Beneficiary. Therefore, the Seller cannot be held liable for such disruptions. Access to Digital Products and Services requires a laptop, phone, tablet, PC, and an internet connection.
| 16. Acceptance of Terms and User/Client Responsibility |
The User or Client declares that they understand and agree that using the website www.pellegrinoaida.com is prohibited in the following ways or for the following purposes:
a) In violation of the Terms and Conditions in this document;
b) In any way that breaches applicable legal provisions or could lead to such breaches;
c) To disseminate false or incorrect information, propagate disinformation, incite hatred, or similar actions;
d) In any way that acts on behalf of and in the name of another person, especially by using false names, email addresses, phone numbers, etc.;
e) To defame others, insult, accuse, or make offensive statements about anyone;
f) To promote or conceal illegal or immoral activities;
g) To reproduce, in any manner, the site interface to mislead users, clients, or potential clients;
h) To gain unauthorized access to data voluntarily provided by our visitors or clients;
i) To introduce malicious programs or code into the system;
j) To request information, products, or services that are illegal or to seek information that facilitates illegal activities;
l) To gain unauthorized access to various sections or subsections of the site or to products or services we offer using illegal procedures;
m) To obtain products or services for resale purposes (except under Policies related to personal data processing generated through the TOOL).
| 17. Complaints and Claims |
17.1. Users and/or Clients of the website www.pellegrinoaida.com can contact us via email or through the form in the “Contact” section for any questions, issues, reports, or complaints related to Products or Services, including to identify and correct any errors that may occur when entering data.
17.2. Complaints received in this manner will be resolved by us within a maximum of 30 (thirty) calendar days from the date of receipt.
| 18. Personal Data/Privacy Policy |
By using the Platform, the Client understands and agrees to provide the Seller with personal data, which will be processed in accordance with and for the purposes outlined in the Privacy Policy, which supplements these Terms and Conditions.
| 19. Force Majeure |
19.1. Neither the Seller nor the Client shall be held liable for failure to perform on time or for improper, total, or partial performance of any obligation under this contract if such failure or improper performance was caused by force majeure as defined by law.
19.2. The party invoking force majeure is obligated to notify the other party within 15 (fifteen) calendar days of the event and take all possible measures to mitigate its consequences.
19.3. If the event does not cease within 15 (fifteen) calendar days from its occurrence, the parties have the right to notify each other of the automatic termination of this contract without either party being entitled to claim damages.
| 20. Notifications |
20.1. The User/Client agrees that all communications under this document will take place via email at the address provided by them on the site, acknowledging that such communication is valid upon the Seller/Provider’s simple proof of sending the communication. The Provider is also entitled to use other methods of delivery (by mail, courier, or through judicial executors) for its communications to the User.
20.2. The parties agree that all communications related to this Contract will be carried out at the following addresses:
- For the User/Client: at the email address provided via the Platform;
- For the Seller: at the following email address: contact@pellegrinoaida.com
| 21. Applicable Law and Dispute Resolution |
21.1. This document represents a legally binding contract concluded remotely, accepted by simply checking the corresponding box, and is governed by Romanian law.
21.2. If disputes cannot be resolved amicably, the parties will refer the matter to the competent courts as provided by law.
| 22. Specific Clauses |
22.1. Our obligation is one of diligence, not of result, meaning we will do our best to deliver the Products or Services; however, we cannot guarantee their execution, and the Client expressly agrees to this.
22.2. The Seller/Provider is not liable for the access of links found on the site, does not guarantee that the platform is free of bugs or viruses, and is not responsible for any temporary, partial, or total interruptions of the platform. Such issues do not entitle the Client/Consumer to compensation.
22.3. The language of the contract is English.
| 23. Amendments/Supplements/Updates to the Document |
The Seller reserves the right to modify the Terms and Conditions of the site at any time and without prior notice. By accessing the Seller’s (company’s) site, users/clients will find the most recent version of the Terms and Conditions.
ANNEX NO. 1
CONTRACT WITHDRAWAL FORM
To,
____________ (name of the seller to be mentioned) ______________
____________ (address of the seller to be mentioned) ______________
Email: _____ (seller’s email to be mentioned) _____________________
Phone: _____ (seller’s phone number to be mentioned) _____________
I, the undersigned __________________, residing at _____________, identified by ID series ____, no. ____, issued on ______ by _______ and personal identification number (CNP) ____________, hereby notify you of my/our intention to withdraw from the contract regarding the online sale of the following products: _____________ (products/services to be described) __________________________.
The products/services were ordered on __________ and received on ______________.
Invoice No.: ________________________________________________
_________ (consumer’s name(s) to be mentioned) __________
_________ (consumer’s address(es) to be mentioned) __________
* The consumer’s signature is required only if the notification is submitted in printed form on paper.
Date: __________________
